Shipping & Returns

Orders are processed within 1 to 3 business days. You will receive a confirmation with tracking as soon as your order ships.

Shipping is calculated at checkout based on your location and chosen method. Domestic orders typically arrive within 3 to 7 business days once shipped. Delivery times are estimates and can vary with the carrier.

We accept returns on eligible items within 14 days of delivery. Pieces must be unworn, unwashed, and in original condition with tags attached. To start a return, email us with your order number and we will guide you through it.

Once your return is received and inspected, your refund is issued to the original payment method, typically within 5 to 10 business days. Need a different size or color? Reach out and we will help you exchange it, subject to availability.

Sale items, accessories, and intimately worn pieces may be final sale. Any exclusions are noted on the product page.

If your order arrives damaged or incorrect, contact us within 7 days of delivery with a photo and we will make it right.

Reach our team at hello@heiressgems.com.